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Privacy Policy

Effective Date: January 23, 2026

Welcome to our doctors listing website (the “Website”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use and share it, your choices, and how we secure your data. By using the Website, you agree to the terms of this Privacy Policy.

1. Who we are

The Website is operated by [Website Owner / Company Name] (“we”, “us”, “our”). If you have questions about this policy or our privacy practices, please contact us at: care@uspas.in

2. Scope of this policy

This policy applies to all visitors, registrants, healthcare professionals, advertisers, and other users of the Website. It covers data collected through our Website, mobile versions, and related services.

3. Information we collect

We collect information that helps us deliver and improve the Website. The categories below explain what we may collect and when.

3.1 Information you give us

  • Account & profile information: name, email address, phone number, password, profile photo, professional qualifications (e.g., MBBS, MD, MS, DM), specialization, registration/licence numbers, clinic/hospital affiliation, practice address, consultation hours, fees, and other biography or professional details you choose to provide.

  • Listings & content: text, images, videos, documents, or files you upload as part of a listing or profile.

  • Communications: messages you send through our contact forms, messaging features, or email communications with other users or with us.

  • Payments & billing: if you purchase a premium listing or service, we collect billing information such as name, billing address, and payment details (note: payment processors may collect and store your full payment information; see Section 7).

3.2 Information we collect automatically

  • Usage data: pages visited, search queries, clicks, referring URLs, IP address, device and browser type, operating system, page interaction data and timestamps.

  • Cookies & similar technologies: session cookies, persistent cookies, web beacons, and local storage to enable site functionality and analytics.

  • Location data: approximate location derived from IP address. We will only collect precise geolocation data if you explicitly permit it (for example, via a mobile browser permission).

3.3 Information from third parties

  • Third-party services: we may receive profile information or other data from social login providers (e.g., Google, Facebook) or from analytics and advertising partners.

  • Public sources: professional registration databases or other public directories if you request we import or verify your professional details.

4. How we use your information

We use your information to operate, maintain, and provide the Website and its services, including to:

  • Create and manage user accounts and doctor listings.

  • Verify professional credentials and display professional profiles and specialties.

  • Enable communication between users (patients) and listed doctors (appointment requests, messages).

  • Process payments for premium listings, featured ads, subscriptions, or other paid services.

  • Personalize and improve the Website, provide content and recommendations, and maintain security.

  • Send transactional messages (e.g., account updates, receipts) and marketing communications where you have consented.

  • Carry out analytics and gather insights to improve the product and user experience.

  • Detect, investigate, and prevent fraudulent or illegal activity and security incidents.

We will only use your data for the purposes described here and in accordance with applicable law.

5. Legal basis for processing (if applicable)

If you are in a jurisdiction that requires us to state legal bases (for example, the EU), we rely on:

  • Performance of a contract: to provide you services you requested (e.g., creating a listing, processing payments).

  • Consent: for optional features such as marketing emails, newsletters, or precise location collection.

  • Legitimate interests: for site security, fraud prevention, analytics, and improving the Website (balanced with users’ privacy rights).

  • Legal obligations: to comply with applicable laws and lawful requests from authorities.

6. Sharing and disclosure of information

We may share personal information in the following ways:

  • Service providers & vendors: analytics, payment processors, cloud hosting providers, email delivery services, and other vendors who help us operate the Website. These parties are contractually bound to protect your information.

  • Third-party features: if you choose to log in with a social provider, share content to social media, or use third-party integrations, your data will be shared with those providers according to your choices.

  • Business transfers: in connection with a sale, acquisition, merger or reorganization, your personal data may be transferred to a third party. We will notify you of any change in ownership controlling your personal data.

  • Legal requests & safety: to respond to legal processes, enforce our Terms of Use, protect rights, property or safety, or to investigate suspected fraud or illegal activity.

  • Publicly visible information: profiles and listings you publish on the Website are visible to other users and the public, depending on your privacy settings.

We will not sell your personal information for money. If you are in a jurisdiction where the definition of “sale” is broader, consult the relevant section below for the rights available to you.

7. Payments and third-party payment processors

We do not store full payment card data on our servers. Payment transactions are processed by third-party payment processors (for example, Stripe, PayPal, or local payment gateways). Those providers have their own privacy policies and security practices. We recommend you review their policies before using them.

8. Cookies, tracking & advertising

We use cookies and similar tracking technologies to operate core features, analyze usage, and for advertising and marketing. You can manage cookie preferences via our cookie banner or through your browser settings. Blocking certain cookies may affect site functionality.

9. Your choices & rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: request a copy of the personal data we hold about you.

  • Correction/rectification: request corrections to inaccurate or incomplete data.

  • Deletion: request deletion of your account and personal data (subject to certain legal exceptions and our data retention obligations).

  • Restriction: request that we restrict processing of your data.

  • Objection: object to processing for direct marketing or certain legitimate interests.

  • Data portability: request a machine-readable copy of data you provided.

  • Withdraw consent: where processing is based on consent, you may withdraw consent at any time.

To exercise these rights, contact us at care@uspas.in. We may ask for identification to verify requests. We will respond in accordance with applicable law.

10. Data retention

We retain personal data as long as necessary to provide the services, comply with legal obligations, resolve disputes, enforce agreements, and fulfill business purposes described in this policy. When we no longer need personal data, we will delete or anonymize it.

11. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, and destruction. No method of transmission or storage is completely secure; absolute security cannot be guaranteed.

12. Links to other sites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies.

13. Children’s privacy

The Website is not intended for children under 13 (or a higher age where required). We do not knowingly collect personal data from children. If you believe a child’s information has been provided to us, please contact us and we will take steps to delete it.

14. International transfers

We may transfer personal data to countries other than the one in which you reside. When we do so, we rely on appropriate safeguards such as standard contractual clauses or other legal mechanisms required by applicable law.

15. Changes to this Privacy Policy

We may update this policy from time to time. We will post the new policy on the Website and update the “Effective Date” above. Where required by law, we will notify you of material changes.

16. Contact us

If you have questions, requests, or complaints regarding this Privacy Policy, please contact:

Email: care@uspas.in

Address: Nadia, West Bengal

We aim to respond to privacy inquiries promptly and in accordance with applicable law.

17. Additional notes for healthcare professionals

  • Profiles for doctors are public by default when published. Please avoid sharing sensitive personal data (for example, government IDs, private financial details) in publicly viewable profile fields.

  • If you request credential verification through our platform, you may need to provide copies of registration documents. Those documents will be handled securely and used only for verification purposes unless you consent otherwise.

Thank you for using the Website. We take your privacy seriously and are committed to protecting your information.

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